Refund policy

Once you receive your order, if there is a problem, you have 72 hrs. to notify us. All exchanges and returns must be accompanied by an RA number (Return Authorization number). Item must be returned within 10 days of receipt. All RA's expire 10 days after date of issuance. You will receive a store credit for future purchases once we receive the product in our warehouse. You must contact us at 1.800.831.2597 (click to call) for this number. Without an RA, any returned box will be refused at the dock. If box somehow comes into our warehouse without an RA, you will be contacted to see if box should be destroyed or returned to you at your cost. Any discounts, free shipping and/or promotions given on your order will be deducted from your credit. We do not refund shipping cost. Returns are subject to a 15% restocking fee and customer is responsible for shipping both ways.

A few general notes about returns:

• Each product is checked and packed by hand before being sent. Any damages to the product during shipment should be filed with the shipping company.
• Because we only sell new, unused items, all returned items must be in their original packaging with no signs of use.
• We always do our best to accommodate our customers on time related orders but we are not responsible for time factors on product delivery from shipping carriers.

Other items: Returns on other items will be charged a 15% restocking fee, and the customer is responsible for shipping both ways.

Non-refundable/Non-exchangeable Items

The following items are not refundable and cannot be exchanged:

• Closeout or sale Items
• Hair Products
• Items that have been used an any way

Exchanges

Makeup and Other Items: We do offer an exchange of products for a different size or color of the same product; however, the customer is responsible for shipping both ways. We must be notified within 72 hours of delivery via e-mail or phone to receive an Return Authorization and we must receive the item within 10 days of the issued RA. We do not take returns on used makeup. If you would like to test a makeup product first, you may be able to order a sample if available or you can call us and we will do our best to assist you in choosing the best color suited for your skin.

What can I do for a lost or Stolen Package?

What forms of payment do you offer?