FAQ

How can I place an order?

Orders can be placed online, by fax, or phone.

Business Hours:

Monday-Friday: 11am-8pm CST 

Saturday: 11am-7pm CST


Online Shopping Cart

Our secure, online shopping cart is available 24 hours a day through our website. Shipping costs and times may vary from what is shown in the cart; we will contact you to approve any changes with your order.


Fax Orders

Send fax orders to 281.291.0718. Your order is verified by email within 24 hours.


Purchase Orders

We accept Purchase Orders with a minimum order of $50.00. Please follow the below instructions when placing a purchase order.

    • Fax a copy of your signed Purchase Order on your School or Government letterhead along with your name, phone number, and email address to 281.291.0718.
    • Both the PO and the check must be made out to "Stage Makeup Online".
    • Note on your PO the date you must have it by.
    • If you are in Texas please also fax your tax exempt sheet.
    • We will call or email you to verify the order and verify the PO.
  • You can always call us with any questions at 1.800.831.2597 (click to call).
  • We will contact you immediately if any items you ordered are out of stock.


Phone Orders

Call 1.800.831.2597 (click to call) during office hours to place your order with one of our associates.


What is your refund policy?

Once you receive your order, if there is a problem, you have 72 hrs. to notify us. All exchanges and returns must be accompanied by an RA number (Return Authorization number). Item must be returned within 10 days of receipt. All RA's expire 10 days after date of issuance. You will receive a store credit for future purchases once we receive the product in our warehouse. You must contact us at 1.800.831.2597 (click to call) for this number. Without an RA, any returned box will be refused at the dock. If box somehow comes into our warehouse without an RA, you will be contacted to see if box should be destroyed or returned to you at your cost. Any discounts, free shipping and/or promotions given on your order will be deducted from your credit. We do not refund shipping cost. Returns are subject to a 15% restocking fee and customer is responsible for shipping both ways.

A few general notes about returns:

  • Each product is checked and packed by hand before being sent. Any damages to the product during shipment should be filed with the shipping company.
  • Because we only sell new, unused items, all returned items must be in their original packaging with no signs of use.
  • We always do our best to accommodate our customers on time related orders but we are not responsible for time factors on product delivery from shipping carriers.

Other items: Returns on other items will be charged a 15% restocking fee, and the customer is responsible for shipping both ways.


Non-refundable/Non-exchangeable Items

The following items are not refundable and cannot be exchanged:

  • Closeout or sale Items
  • Hair Products
  • Items that have been used an any way


Exchanges

Makeup and Other Items: We do offer an exchange of products for a different size or color of the same product; however, the customer is responsible for shipping both ways. We must be notified within 72 hours of delivery via e-mail or phone to receive an Return Authorization and we must receive the item within 10 days of the issued RA. We do not take returns on used makeup. If you would like to test a makeup product first, you may be able to order a sample if available or you can call us and we will do our best to assist you in choosing the best color suited for your skin.

What is your shipping policy?

Shipping Methods: We offer shipping from FedEx for customers in the United States and for International customers. FedEx SmartPost is a shipping savings service which partners with the US Postal Service to deliver to your home or P.O. Box and can take 1-2 extra days for final delivery.

USPS International is offered to our APO/FPO Military customers.

Shipping Charges: The cost of shipping is calculated by the online shopping cart at the time of purchase. If this does not work or is incorrect, the cost of shipping will be calculated in-house and we will contact you. Rerouting an order [changing the delivery address once the order has been shipped] will cost an additional $13.00 USD.

Signing for packages: While most orders under $100 USD do not need to be signed for, we recommend you check the "require signature" checkbox when checking out; this helps protect the delivery of your package. Please note that we are not responsible for any packages that are not or stolen. If your package is missing, see the this UPS FAQ page.

Hazardous Material (HAZMAT): Any items in your order that are considered Hazardous Materials [HAZMAT] can only be shipped ground within the Continental United States. Due to regulations by the U.S. Department of Transportation [USDOT] these items will not be shipped via Next, Day, 2nd Day or 3-Day. These items also cannot be shipped outside the Continental United States nor to APO/FPO addresses. Items considered HAZMAT contain flammable or corrosive liquids.

Same Day Shipping: Same day shipping orders must be placed before 1:30pm CST during business days in order to qualify. Same day shipping guarantee is only valid for in-stock items and excludes orders placed between October 5th-31st, Black Friday and December 18-25th.

Please note that shipping carriers do not count weekends or holidays when calculating your shipping time.

 

How do I qualify for free shipping?

We offer free ground shipping to most Continental United States customers who spend $35 USD or more on an order. Free shipping promotions do not pertain to Alaska, Hawaii, Canada, International, APO or FPO orders. You do not need a coupon. The shopping cart will automatically give you free shipping if you qualify. Note that most free shipping orders are shipped via FedEx Smart Post which can take up to 1-2 days extra to receive.

Exclusions:

Free shipping offers are not valid for purchase orders, APO orders, kits, luxury powders, sale or closeout items, certain Lighting items, exchange or return items.

Returns and Exchanges:

Free shipping offers do not carry through for exchanges. If you exchange anything with us, you are responsible for shipping both ways. If you have purchased an item that had a free shipping promotion with it and the item is being returned for any reason then the original shipping cost will be deducted from your refund.

What can I do for a lost or Stolen Package?

If you believe your package has been lost or stolen once it has been delivered please contact us to file a "lost package" claim. We will then file a claim with the carrier and they will take the proper steps to trace your package. If you did not accept the "delivery confirmation" option when placing your order we are not responsible for replacing your package. If your package is being delivered to an area that you feel is at risk of theft or tampering then it is very important that you opt for the "delivery confirmation" that the carrier supplies.

What forms of payment do you offer?

Our payment options include:

  • American Express
  • Discover Card
  • Mastercard
  • PayPal
  • Visa

Please note that, if your billing address does not match your shipping address, you must call to explain to us why we are shipping to a different location; it is then up to our Fraud Department to determine whether or not your order will be shipped.

Do you charge sales tax?

If either the shipping or billing address is located in the state of Texas, a sales tax of 8.25% will be added to the order, as shown in the cart during checkout.

What are your user account policies?

Privacy:

Stage Makeup Online does not share any of your personal information with third parties. 

Visit our privacy policies page to find out more.

User Conduct:

This website is moderated to ensure the best possible experience for our users. If we find that a user is misusing the website in anyway, we reserve the right to remove the account and take further actions to prevent further abuse of our products and services. Behavior that is not permitted includes (but is not limited to) the following: spamming, excessive posting, crude language, plagiarizing content, fraud, or sharing account credentials.

Reporting Misuse:

You can report misuse of the website by contacting an administrator with the contact form.